Safety Culture Assessment - Measuring Performance with Safety Metrics
Safety is a universal value, no matter the industry. Complex regulatory frameworks attempt to ensure safe practices, and many organisations are motivated to make changes that originate from within to protect employees, assets and the environment. Given the abundance of research and the variety of approaches to the subject, the question is how best to foster a healthy culture of safety in the workplace and to create a culture of care.
We have developed a tool built around the concept of care as the motivating factor behind safe behaviours: if you care about someone or something you are more likely to be invested in its safety, whether it is a person, equipment or even a process. Our diagnostics take stock of the big picture, relying on a holistic, integrated model of the elements that comprise a safe working culture.
We believe that a culture of care can be described and its maturity measured, leading to transformational change. Identifying unrecognized problems lurking beneath the surface, we take safety one step further than euphemisms such as “improvement opportunities” to facilitate sustainable and profound shifts in company culture.
The Culture of Care Diagnostic® Tool
There are a range of methods we will recommend, depending on the unique situation of your organisation. These include:
- Observation and audit: this is an assessment and diagnosis of the six dimensions (authentic leadership, control of work, learning and development, communication, role of the HSE, workforce engagement) of the safety culture against a five-stage maturity scale.
- Perception surveys e.g. OCS (Organisational Care Survey) or LTCM (Leadership Team Care Map) , interviews and focus groups: a range of psychologically meaningful questions are asked that provide insight into how people experience the conditions described by the elements and dimensions of the maturity framework. These provide information from the workforce and from leaders regarding the cumulative impact of the individual elements included in the maturity framework.
- Diagnostic consultant: with full and unaccompanied access to the site this expert attends relevant meetings and performs observations of work activities as part of objective evidence gathering.
A diagnostic report of your safety culture is given 2-3 weeks following the safety diagnostics consultant’s last day onsite. The overall result will be indicated on the Culture of Care Maturity Ladder , areas of greatest risk will be discussed, and potential solutions will be recommended in order to develop an individual safety strategy.
We are going beyond “assurance” to achieve cultural change. Our Culture of Care Diagnostic® tool is one example of our ability to design and create assessment tools to quickly meet clients’ specific needs and requirements. We know that real organisational change does not come from “off-the-shelf” packages. That is why we ensure our diagnostics and database represent unique, customised solutions. We draw on the know-how of experts in behavioural sciences, technology and industry to create science-based, data-driven tools. You can access them through our interactive training workshops led exclusively by experienced senior consultants.
What we are offering is a wholly new approach to safety, backed up by an excellent global reputation and multinational presence. Our goal is to become your trusted advisor in questions of safety culture by providing not only the initial assessments, but also implementation of solutions including training and coaching.